Processing
Orders are packed and dispatched within 1–2 business days from our Johannesburg studio. You will receive a tracking number the moment your package is handed to the courier.
Major Cities
Johannesburg, Pretoria, Cape Town, Durban, and Port Elizabeth: expect delivery within 2–4 business days after dispatch.
Regional Areas
Outlying towns and rural addresses may take 4–7 business days. We use trusted national couriers to reach every corner of the country.
Shipping Rates
- Standard shipping — South AfricaR100
- Orders over R1,000Free
- Express / same-day (JHB only, subject to availability)R250
14-Day Exchange
If the fit or feel is not right, you may exchange unworn items with original tags attached within 14 days of delivery. We honour the code — quality first.
How to Return
Email support@omerta.co.za with your order number and reason for return. We will send a return label and instructions. Return shipping is on us for defective or incorrect items.
Request
Email support@omerta.co.za within 14 days with your order number.
Pack
Seal the item unworn, tags on, in its original Omertà packaging.
Collect
Our courier collects from your door. Exchange or refund confirmed on inspection.
Conditions
- Items must be unworn, unwashed, and in original packaging.
- Sale items and accessories are final sale unless faulty.
- Exchanges are subject to stock availability.
- Refunds are processed to the original payment method within 5–7 business days.
Common Questions
Questions about your order? Reach out to the family.
Support Hours
- Monday – Friday09:00 – 17:00 SAST
- Saturday10:00 – 14:00 SAST
- Sunday & public holidaysClosed
Response time: within 24 hours on business days. WhatsApp replies are typically fastest during open hours.